Refund policy
Effective date: 22 September 2026
Return, Replacement and Refund Policy
This policy applies to purchases from MSK Jewells, a jewellery brand owned and operated by VMSK Retail, through mskjewells.in.
Eligible claims
Because jewellery is personal-use merchandise, we do not accept returns or exchanges for change of mind, preference, colour choice, size selection, styling expectations, or after the product has been worn or used. We will provide an appropriate replacement or refund where the item is received damaged, the wrong item is delivered, an item or component is missing, or the product is defective, materially different from its description, or otherwise required to be accepted under applicable Indian consumer law.
Three-day claim window and evidence
Please report a damaged, wrong, missing or defective item within 3 calendar days of delivery by emailing vmskretail@gmail.com or calling/WhatsApping +91 8109551980. Include the order number, registered contact details, a clear description, photographs of the product and packaging, and a continuous unboxing video showing the sealed outer package, shipping label, opening and reported issue.
The video and photographs help verify transit damage, shortages and incorrect dispatch. Retain the complete product, tags, invoice, original box, accessories and packaging. Where evidence cannot reasonably be supplied, we will assess the claim fairly using available information and applicable law.
Return conditions
Returned jewellery must be unused, unworn and unaltered, with tags, components, free gifts and packaging intact. Damage caused by misuse, impact, improper storage, water, perfume, sweat, cosmetics, chemicals, normal wear, plating/tarnish or unauthorised repair is not eligible unless a legal remedy applies. Pierced earrings and hygiene-sensitive items cannot be returned for preference or change of mind; remedies for damaged, defective or incorrect goods remain available.
Resolution and refund
After verification we may arrange reverse pickup or provide return instructions. Do not send an item without authorisation. We normally offer replacement with the same item, subject to availability. If replacement is unavailable or inappropriate, we may issue a refund or other remedy required by law.
Approved refunds go to the original payment method. Bank/payment processing may take 5–10 business days after approval. COD refunds may require verified bank or UPI details. Original shipping is refundable only where required by law or where the entire order qualifies because of our error.
Cancellations and failed delivery
An order may be cancelled before dispatch by contacting us promptly. Once dispatched, cancellation may not be possible. Re-dispatch charges may apply where delivery fails because of an incorrect address, repeated refusal or customer unavailability.
Statutory rights
Nothing in this policy limits rights under the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020 or other applicable law. Legally required remedies continue to apply for defective, deficient, spurious, incorrectly described or wrong goods.
Contact
VMSK Retail (MSK Jewells)
Email: vmskretail@gmail.com
Phone/WhatsApp: +91 8109551980
Address: B2 Panchwati Colony, Kodariya, Indore, Madhya Pradesh 453441, India