Shipping policy
Effective date: 22 September 2026
Shipping and Delivery Policy
This policy applies to orders placed with MSK Jewells, a jewellery brand owned and operated by VMSK Retail, through mskjewells.in.
Order processing
Orders are normally processed after successful payment or order verification. Processing timelines shown at checkout or on the product page are estimates and may vary during sales, festivals, public holidays, high-volume periods or circumstances beyond our reasonable control.
Delivery and service area
We ship within serviceable locations in India through third-party courier partners. Estimated delivery dates are not guaranteed. Delivery may be affected by courier operations, weather, transport disruption, local restrictions, remote-area serviceability or incorrect/incomplete address details.
Shipping charges
Applicable shipping, handling or cash-on-delivery charges are displayed at checkout before the order is placed. Any free-shipping offer is subject to the conditions shown with that offer.
Customer responsibilities
Please provide a complete name, mobile number, PIN code and delivery address. Keep your phone available for delivery communication. If a shipment is returned because of an incorrect address, repeated failed delivery, refusal or customer unavailability, re-dispatch charges may apply.
Delivery inspection and evidence
Please inspect the outer package before accepting it. If it appears tampered with or severely damaged, note this with the delivery agent where possible. For damaged, wrong, missing or defective items, contact us within 3 calendar days of delivery with the order number, clear photographs of the product and packaging, and a continuous unboxing video showing the sealed package, shipping label, opening and issue. Retain the product, invoice, tags and all packaging until the claim is resolved.
Delayed, lost or marked-delivered shipments
If tracking is delayed, shows no movement, or shows delivered when the package has not been received, contact us promptly. We will coordinate with the courier and provide the available resolution after investigation. Courier investigations may take several business days.
Risk and title
Responsibility for the goods transfers upon confirmed delivery to the customer or authorised recipient, subject to applicable consumer law and remedies for loss, damage, shortage, defect or incorrect delivery.
Contact
VMSK Retail (MSK Jewells)
Email: vmskretail@gmail.com
Phone/WhatsApp: +91 8109551980
Address: B2 Panchwati Colony, Kodariya, Indore, Madhya Pradesh 453441, India